How you can fix the missing media issue on WhatsApp for Android users WhatsApp users on Android have been complaining about losing their media content. But there is a way to fix it. Here’s how you can fix it. Many WhatsApp users on Android have been reporting that they’ve been losing their media content on the app. This issue seems to have affected some users and has been seen post the latest WhatsApp update. Users with WhatsApp version 2.21.9.2 and 2.21.9.3 on Android have been impacted and also those with the latest update. While WhatsApp is yet to acknowledge the issue and provide a fix, there is a way to work around this and bring back your media content. As WABetaInfo pointed out on Twitter, some users have noticed that they have been unable to find their media content, like videos and photos, on the recent WhatsApp for Android versions. The missing content, however, exists on their phone and can be seen in the photo gallery. If you are one of the people facing this issue then there is a fix for you. With this, you can bring back the media content on the app as it was to be able to forward and share with others. You don’t need to open your photo gallery for it anymore. For the fix, follow the steps listed below. Before you start off the process, please note that you must backup all your chats on Google Drive. This workaround process was shared by WABetaInfo on their, How to fix the missing media issue on WhatsApp for Android 1. Close WhatsApp on the phone and then clear cache. Make sure that the app is not running in the background.2. Open your phone’s native file manager and go to WhatsApp. Then click on Media.3. Now, move the content in the Media folder to Android > Media > com.whatsapp > WhatsApp> Media.4. Remember, you need to just move the contents of the media folder and not the entire folder.5. Wait till all the content is moved to the new destination folder. Once it is done, you can then open WhatsApp. Once you follow these steps, you will be able to see your media content on the app again. If you do not want to do this, you can just wait for WhatsApp to roll out a fix that solves the issue, but we don’t know when that might happen. The update WhatsApp rolls out might just move the content from the media folder to the new folder, like you were instructed to do manually. Follow HT Tech for the latest and, also keep up with us on,,, and, For our latest videos, subscribe to our, First Published Date: 23 Apr, 21:40 IST Tags: 71619193887725 : How you can fix the missing media issue on WhatsApp for Android users
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How to find WhatsApp folder on Android?
1.1 For Android WhatsApp folder – When you have an Android device, you need to follow the below-mentioned path to access your shared WhatsApp files.
- Firstly, get to your ‘File Manager’ or ‘File Browser’ according to your device.
- Then, you’ll find ‘Internal Storage.’ Tap on it and scroll down for ‘WhatsApp.’
- Lastly, go to ‘Media,’, and here you can locate the files/images/videos/audios shared on WhatsApp.
Why can’t I access certain files on WhatsApp?
Where do WhatsApp documents get saved? – Before Android 11, WhatsApp files were stored in the root (main) folder of internal storage in the WhatsApp > Media folder. Unless you use your SD card to store WhatsApp media files. Then you would find them in sdcard/WhatsApp. On Android 11, however, things are a bit different. Android now stores data from third-party apps in a unified location and that’s the Android folder. Still, all photos and videos you receive will appear in Galery. Of course, to locate other files like PDF documents and voice recordings, you’ll need to use a file manager of a kind. The same applies to the images and videos you sent. Here’s how to locate your WhatsApp media on Android 11:
Open system file manager, You can use third-party file managers, as well.Select Internal storage, If you don’t see the Android folder on Samsung My Files, make sure to switch to All in the dropdown menu. The default option is Essentials and the Android folder won’t be there. Tap Android,Tap Media,Select com,whatsapp, Open WhatsApp,Select Media,In there you can find all the different media files in separate folders.
If you look for WhatsApp for Business files, navigate to Android > Media > com.whatsapp.w4b > WhatsApp for Bussines > Media. If you can’t access certain files, make sure to reinstall WhatsApp and give it another go. In case that doesn’t help, you can force close WhatsApp, navigate to the aforementioned path with File Manager and delete all media files. This is an instance where WhatsApp backups come in handy and we strongly encourage you to regularly back up your files. If not Automatically, at least do it manually on regular basis. All possible issues are closely related to this migration and, if you have a lot of files (some users report 10.000+ images and videos), that can be a problem. Some of them can’t access WhatsApp files on local storage or have a hard time making, where the backup process lasts for ages. If you still see the old (Android 10) root/WhatsApp folder, make sure to back it up and delete it so you can store new media files in the new predetermined location. The presence of both new (root/Android/Media) and old root/WhatsApp folders seem to negatively impact the app and users can’t open media files sent to them. With that said, we can conclude this article. In case you have any questions or suggestions, feel free to share them with us in the comments section below. Or you can always reach us on and, Editor’s note: This article was originally published in November 2021. We made sure to revamp it for freshness and accuracy. : Here’s where WhatsApp files are stored on Android
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How to recover deleted WhatsApp folder and data?
Part 2: How to download WhatsApp folder contents – Designed to fulfill every need of the users, Dr.Fone is the kind of toolkit that one can have. To download WhatsApp folder and data, you can simply take the assistance of Dr.Fone – Data Recovery (iOS),
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How to fix WhatsApp backup not working on Android?
Where do WhatsApp documents get saved? – Before Android 11, WhatsApp files were stored in the root (main) folder of internal storage in the WhatsApp > Media folder. Unless you use your SD card to store WhatsApp media files. Then you would find them in sdcard/WhatsApp. On Android 11, however, things are a bit different. Android now stores data from third-party apps in a unified location and that’s the Android folder. Still, all photos and videos you receive will appear in Galery. Of course, to locate other files like PDF documents and voice recordings, you’ll need to use a file manager of a kind. The same applies to the images and videos you sent. Here’s how to locate your WhatsApp media on Android 11:
Open system file manager, You can use third-party file managers, as well.Select Internal storage, If you don’t see the Android folder on Samsung My Files, make sure to switch to All in the dropdown menu. The default option is Essentials and the Android folder won’t be there. Tap Android,Tap Media,Select com,whatsapp, Open WhatsApp,Select Media,In there you can find all the different media files in separate folders.
If you look for WhatsApp for Business files, navigate to Android > Media > com.whatsapp.w4b > WhatsApp for Bussines > Media. If you can’t access certain files, make sure to reinstall WhatsApp and give it another go. In case that doesn’t help, you can force close WhatsApp, navigate to the aforementioned path with File Manager and delete all media files. This is an instance where WhatsApp backups come in handy and we strongly encourage you to regularly back up your files. If not Automatically, at least do it manually on regular basis. All possible issues are closely related to this migration and, if you have a lot of files (some users report 10.000+ images and videos), that can be a problem. Some of them can’t access WhatsApp files on local storage or have a hard time making, where the backup process lasts for ages. If you still see the old (Android 10) root/WhatsApp folder, make sure to back it up and delete it so you can store new media files in the new predetermined location. The presence of both new (root/Android/Media) and old root/WhatsApp folders seem to negatively impact the app and users can’t open media files sent to them. With that said, we can conclude this article. In case you have any questions or suggestions, feel free to share them with us in the comments section below. Or you can always reach us on and, Editor’s note: This article was originally published in November 2021. We made sure to revamp it for freshness and accuracy. : Here’s where WhatsApp files are stored on Android
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Why is WhatsApp fooder not showing in file manager?
Whatsapp Fooder not showing in File Manager. Media visibility is also on in Whatsapp App. Kindly help please May be the whatsapp folder location is different. Because iny 8T its shown under Internal storage>>Android>>Media. Are you using beta version of Whatsapp? If so, uninstall from beta and install stable version.
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Why can’t I see WhatsApp folder on my 8T?
May be the whatsapp folder location is different. Because iny 8T its shown under Internal storage>>Android>>Media. Are you using beta version of Whatsapp? If so, uninstall from beta and install stable version. There is an issue that WhatsApp folder is not visible in file manager.
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Is it possible to view WhatsApp videos from Gallery?
Files and Folders in the WhatsApp folder disappeared automatically I cannot find my WhatsApp Videos folder. But the videos are accessible from WhatsApp (not from gallery). Many of the Images have disappeared. I had more than 11k WhatsApp images, but now it shows only 2.4k in the folder.
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How to recover deleted WhatsApp chats on iPhone?
1.1 Where Is the WhatsApp Database Folder on iPhone – Knowing where is WhatsApp database folder on your iPhone could be pretty crucial for you as you may want to access the stored WhatsApp information but have been struggling up till now. Here’s how to find your WhatsApp media files on your iOS device.
- Step 1: To begin with, you must try enabling the WhatsApp icon to get your media stored on your iOS device.
- For this, you’ll need to navigate to “WhatsApp” app and select the” Settings” icon afterward.
- Step 2: Navigate to the “Chats” icon and select the media you’d like to get saved.
- Step 3: Now, all you need to do is hit the “Save incoming media” icon.
After doing it, you’ll be able to access the WhatsApp media on your “Photos” on your iPhone. 
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